Provided internal automotive consulting and client-facing presentations via PowerPoint and keynote on the strategy and execution of a new CRM for Maaco and Meineke's new brand image. budget and process blueprint), Drive and/or support the development and continuous improvement of the CRM solution (e.g. Works closely with the Technology team to implement enhancements according to the needs of Sales, Provides ad-oc reporting for sales and management through Salesforce.com. Skills : Excel, Operations, Operations Management. Maintained security profiles and access rights for all users as employees are hired, transferred or leave the company. Managed the entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved. Wrote chapter on Basic JCL for programming manual and taught Basic JCL class in Epsilon training program. Continuing to improve on current strategies, uncovering new opportunities for growth, Implement personalization where possible into current contact strategy, based on available variables, Develop annual expense budget based on ROI-driving activity, ensure budget is adhered to throughout the year, Ensure high levels of messaging synchronization with all other client communication channels, Continue to monitor and evaluate email client base health, making actionable recommendations for improvement, Analyze segmentation tactics and provide regular reporting to the internal partners, Partner closely with Campaign execution Manager to execute selection of target audience, develop new predictive segmentation variables available in the marketing database, Evaluate client behavior triggered campaigns, making recommendations and executing new trigger campaigns, Stay abreast of the latest email marketing trends and practices and infuse improvement ideas into the planning process, Partner with Ecommerce, Social, IT and external partners to integrate and implement programs, Manage/execute email creative coding, ensuring proper rendering across all major platforms, Additional duties as assigned by supervisor, 3-5 years of experience in email marketing, Strong project coordination and documentation skills, Ability to work and influence cross-functional teams, Ensure CRM/consumer engagement is integrated in everything the category will conduct that involves consumer engagement from, maximizing every opportunity to capture consumer data e.g. Managed support and deployment of add-on products such as DemandTools, DupeBlocker, Integration to Microsoft Outlook and Crystal Reports. Salesforce developers are specialized software developers working with a program billed as the world's most popular Customer Relationship Manager (CRM). Developed and coached staff to meet service and sales objectives. Ensure the web-shops features and KPIs are monitored and up to date, Responsible or the customer service functions & call center, Ensure leadership, management and continuous innovation of CRM programs (integrated multi-channel communication, customer centricity, closed loop marketing, business intelligence) by setting up and implementing tactics, structures, processes, technology according to modern CRM standards that maximize customer intimacy & loyalty in order to strengthen ADCs leading market position and image, Ensure reporting (KPI) and analysis of CRM programs and customer insights to feed back into the commercial strategy, Ensure compliance of all CRM activities with Divisional/Countries standards and policies, monitor efficiency control, Abide by Abbotts Code of Business Conduct and Ethics regulation as well as the industry law and local law, Educated to degree level, preferably in Marketing, IT design-related or Communications subject, Experience in ecommerce, SEO (,(Search engine optimization) ) PPC((pay-per-click),), Email marketing, and social media, Previous experience in a similar consumer / digital marketing role; 2+ years previous experience in Consumer / FMG is a must, Understanding of CRM, experience in CRM is a plus, Proven results & marketing leadership on projects leveraging technology and/or analytics to improve patient behavior and/or adherence, Proven communication skills and ability to drive cross-functional collaboration across Commercial, Marketing, Analytics, Regulatory and other Key Functions, Successful implementation with technology vendors, including on time on budget projects with successful results, Entrepreneurial mindset, agile, comfortable with ambiguity, willingness to wear multiple hats to ensure team success, Proven track record of executing with urgency, A willingness to travel and work with a diversified team, Over 10 years of experience in the IT industry with a minimum of 5 years as a salesforce lead and architect supporting over 500 users on an enterprise level, 5+ years of experience administering both Service Cloud and Sales Cloud deployments, 3+ years of experience with custom configuration of Salesforce, Experience with writing Apex Triggers, Dataloader and some custom code, Optimize and manage systems and processes to deliver marketing campaign execution through Eloqua and Salesforce, including but not limited to list management and lead workflow, Partner with Regional Marketing and Sales to deliver seamless lead management process development and execution, to ensure strategies between marketing platform and CRM meets the needs of Marketing and Sales and support closed loop reporting on marketing ROI, Manage databases. Its actually very simple. Customer relationship/retention: Successfully interacted with clients to generate repeat business and new business. Collaborate with other departments to bring business efficiencies and deliver to targets, Provide functional and process leadership and support for Nuance's business groups, and the applications they use on the SFDC platform, including core SFDC Sales, Service, Communities, Apttus Contract Management, and Apttus Quoting, Driving and improving DTC communication and programs on a global level, focusing on retail and eCom. Headline : CRM Manager with 5 years of experience in Maintaining daily, weekly, monthly, quarterly reports and dashboards that measure productivity and support the day-to-day needs of the organization, Fulfilling specific database requests and analysis regarding renewals, ticket sales, campaign tracking, and other initiatives. Successfully project-managed the full life-cycle of 20+ CRM implementations. Cross reference with ecommerce to identify cross over customers, insights and patterns, Requires 3+ years of CRM/direct marketing experience in a multi-channel environment, Working knowledge of Epicor or other POS reporting systems, Understanding of customer data structure and direct marketing campaign design, testing and reporting, Strong organizational skills with attention to detail and accuracy of data, Experience leveraging segmentation strategies to grow the business to include acquisition, customer growth and retention strategies, Responsible for the planning, scheduling, development and deployment of all email campaigns including copywriting for emails, Develop comprehensive reports detailing all key email marketing metrics including delivery, open rates, click rates, conversion, opt-out, and segmentation analysis, Coordinate message content and deployment with Golf Channel Academy coaches, Golf Channel, and GolfNow, Perform quality assurance checks for all email launches, Develop marketing plans to grow database, increase response rates, and engagement, B.A./B.S is required; preferred in a computer, business, or public policy related discipline, 1-2 years of progressive experience working with CRM database(s), Experience with Salesforce is strongly preferred, Additional use of Access, Outlook, Word and general database applications, Ability to work closely and cooperatively with a range of individuals with diverse interests, backgrounds, dispositions, and staff levels, Ability to manage competing priorities and operate in a fast-paced environment, Must possess strong communication skills including the ability to effectively present information and respond to questions from staff, Must be responsive to user needs and inquires, Must be able to exercise autonomy in the position, as well as serve as a team player, Analyze customer and purchase behavior data across all distribution channels, Focus on distribution channels to increase conversions and ROI based on customer segmentation strategies, Track outcomes and results and report successes for any performance based initiatives within the CRM team, Use qualitative and quantitative consumer insights to develop strategies for email, push notifications, and consumer insights, Work with Director of Email Marketing to execute strategies via the CRM tool using ExactTarget, Develop an in-depth understanding of current business policies/procedures and operations while determining optimal program execution methods, Broadly communicate metrics and explain performance drivers to the leadership team, Communicate CRM KPIs to the business leadership team and effectively provide daily/week/monthly status on demand based metrics via CRM channels, Work with technology, product, analytics, and sales team to provide insights on demand metrics and contribute to enhance technologies to better collect consumer data across all brands and distribution channels, Work closely with the sales team to measure local marketing campaigns and efforts to increase ROI and demand data, Experience in working in a high intensity sales environment, Understanding of Revenue Management and concepts of supply & demand, Excellent communication, interpersonal, organization, and time-management skills, Strong analytic capabilities required, both quantitative and qualitative, Skill managing both the big picture and fine details, Bachelors degree required, MBA preferred or in progress, Proven data analysis experience, and familiarity with marketing tools such as Google Analytics and Omniture, Ability to meet deadlines and track project status, Passionate about performance based marketing, ecommerce, and data analysis, Creation and deployment of Journey Builder for the Salesforce Marketing Cloud, Requirements gathering, solutions design and scoping and delivery of platforms, Creation and implementation of the digital strategy to increase customer acquisition, conversion and retention of customers, Bringing creative and innovative digital marketing strategies which will deliver a superior customer experience across all sales channels, while optimising operational efficiencies, Liaising with media and creative agencies, Strong analytical focus and be competent with tools as a Google Analytics and Adore SiteCatalyst, Ensuring all advertising and marketing activity is compliant with Brand and legal/compliance; and, Day-to-day management of the Digital Marketing and CRM coordinators, Accountable for all facets of CRM: analysis, list definition, data compliancy, and reporting, Respond with insights and answers to key business questions regarding customers, sales, GM, growth of our database and other critical topics, Create and implement best practices for CRM data collection across DTC, Monitor the integrity and accuracy of captured customer data, to include communication with retail operations, regarding customer capture, review and update of customer records to ensure NCOA compliance and identification and consolidation of duplicate records within CRM, Coordinate the set-up of promotions in CRM creating promo-codes, target lists and generating report recap. Successfully implemented lead generating programs/campaigns using Marketo. The CRM Manager will provide support to the CRM Admin team that is responsible for the configuration, enhancement, and maintenance of 2U's Multi-Salesforce platform environment and related applications through best practices and will work closely with key stakeholders to support business initiative as needed. Coordinated wif developers to ensure APEX and Visualforce support customer requirements. Owned the transition and execution of project building, deployment and ongoing support. Created training manuals and BrainShark videos to aid in the development of new and less experienced staff. Manage and maintain Salesforce, ServiceMax and FinancialForce used by company Sales, Service and Finance. May interact with peers and/or management levels at a client and/or within Accenture, Determines methods and procedures on new assignments with guidance. Choose a Great Salesforce Admin Resume Format A Salesforce admin maintains the company's Salesforce customer relationship management (CRM) platform, assists users in using the system, and stays up to date on the platform's newest features, capabilities, and updates. Extensive expertise in email campaign management, member engagement, and acquisition strategies. Quick and effective at decision making, while maintaining excellent customer service throughout the process. Develop, test, and roll-out of programs to drive new customer acquisition, increased repeat purchase, higher average ticket and overall ticket count growth, Implement and execute all direct mail campaigns for corporate-owned retail stores, including scheduling and budgeting, overseeing creative development, managing data delivery, accuracy of program deployment. Provided benchmarking information to our marketing team resulting in reducing client requests by 40%. Worked with developers on a routine basis to troubleshoot reported problems pertaining to PeopleSoft, and PeopleTools. Be the go to point for knowledge regarding web analytics and performance measurement, Awareness/experience of new media planning, buying, evaluation & integration, Extensive knowledge of web, CRM campaigning and database management. Actively seek to optimize resource utilization and project billable targets. Your contact information section should feature your: Name; Phone . Skilled in development, coding, and working in multicultural environments. Increased email conversion rate by 100% by applying test plans, segmentation, and data-driven techniques to optimize email performance. Presented solutions and proposals to clients and prospects. This way, you can position yourself in the best way to get hired. Worked closely wif the decision makers to ensure functionality met business needs. Trained internal teams in best practice strategies and how to properly use the marketing automation and CRM tools. Follow these steps to write a resume that can make you more competitive for a CRM position: 1. Business analysis and reporting software knowledge preferred, Knowledge of comics and/or DC characters a plus, Ability to travel (domestically) approximately 10%, Creating, planning and managing CRM programs and campaigns, Running segmentation and actionable data analysis, Measuring and reporting in a comprehensive and timely manner on all customers initiatives, Evaluating effectiveness, recommending improvements and reducing costs in partnership with the Retail and Marketing teams to maximize client engagement and brand loyalty to drive sales, To reach to existing clients to drive traffic, sales, and new business, Analyze data in order to develop clients segmentation, Select clients' lists for stores and corporate HQ to create targeted marketing campaigns, Liaise with Retail//Marketing to implement client contact programs across all channels, including digital, based on segmentation, Partner with regions to determine roll-out plans for their markets, versioning programs as needed based on market requirements and nuances, Communicate plans regarding client experiences tracking; new, lost and regained clients to both Retail store staff and top management, Continuously innovate programs by monitoring market & consumer trends across different regions and investigating best customer engagement practices from luxury and other companies excelling in amazing customer experiences, Monitor and measure performance and effectiveness of all CRM programs, Managing market research efforts and customer analytics insights by partnering with third party for application to CRM program constructs and enhancements, Manage direct to consumer annual budget, including estimates and invoice maintenance, Business lead and support for Salesforce.com and all CRM, proposal and contract tools for local sales, corporate and marketing teams, Provide ad hoc reporting for sales and management through Salesfroce.com. Worked with the sales team to present this product. Masters degree in Business or Marketing preferred, but not required, Minimum of 5 - 7 years experience in CRM, direct or database marketing with positions of increasing responsibilities within retail, database marketing, or a marketing consulting role. Created/authored Salesaforce.com User manual that provides the processes and instructions for the day to day use of Users. Facilitated all customer database segmentation, improvement initiatives, and analytics efforts. Provide sales and marketing teams daily support including ad hoc reports, marketing campaigns/programs, and general consulting. Include Only Necessary Personal Details in Your Client Relationship Manager CV. | Cookie policy, Hire IT Global, Inc - LCA Posting Notices. Managed systems deliverables, interfaced with client executive management, performed technical reviews. Create a Resume in Minutes with Professional Resume Templates. Take notes on the keywords the company is using to describe the job so that you can . Strong noledge of customer acquisition, re-engagement and retention strategies. Actively build a professional network and affiliate network in the local community. Ensuring highest data capture and data quality standards, Establish the definition of objectives and measures for clienteling , retention and marketing, measuring the performance through a set of KPIs, to reach the set goals for the region /store, Establish and implement best practices for database processes, data capture, customer/prospect list selection as well as tracking and sharing result, Work closely with E- Commerce Manager to ensure a true omnichannel experience and full alignment among both channels, Analytical skills with an ability to translate results into actionable insight, At least 3 years of relevant working experiences in CRM position, Previous experience in luxury retail will be a plus, Proficient in all basic computer skills with extraordinary skills in database management and analysis, Manage a team, which includes an Email Manager and Loyalty Analysis, that is responsible for retention and CRM programs, Develop, manage and implement effective retention programs for Columbias suite of brands. Provided software upgrades, hardware upgrades, and onboarded new laptops and servers. Driven & entrepreneurial; make an impact! Managed projects risks, changes and documentation. Developed testing strategies for all aspects of CRM to ensure the most effective approach for the company and its products. And understand how to use it to improve your strategies and campaigns, You are an executor: you move fast and meet deadlines, Work with internal and agency resources for planning and execution of plans and specific tactics, Structure A/B and/or multivariate tests to optimize campaigns, 5+ years of online marketing experience with demonstrated success in email marketing and online engagement programs, A strong understanding and background in marketing communication principals and best practices, A strong understanding of digital design principals, user experience design and deliverability best practices, Bachelors degree in a related field required, aAdvanced degrees a plus, Identify methods of generating new business in stores and increasing VIC sales, Be able to personally serve some of the flagship VVICs, therefore demonstrating high level of sales and service skills in order to lead by example and expect the same level from the team, Proactively network to develop new business opportunities within the Country/Flagship Market and build local relationships with hotels and other businesses offering exclusive services to their guests/clients to recruit new Elites, Partner with Store managers to produce a development plan for Burberry Private Clients, e.g. Utilization of PC applications (i.e. Manager, CRM/Operational Readiness Group 2014-2016. Supervising small teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; and, Coaching staff, including providing timely meaningful written and verbal feedback, Facilitating periodic meetings with customers to update business requirements and priorities, Capturing and tracking resource utilization and adjusting as needed, including defining resource requirements, project workflow, budgets, billing and collection, Roadmap development and prioritization in partnership with the platform, product, and tools teams, Be an expert in understanding advertiser and customer needs, Create effective mechanisms for understanding feature level opportunity size continually focusing engineering resources on the most impactful investments, Manage the maintenance and evolution of our Salesforce system, directly managing the team of engineers and administrators who support our CRM, Communicate departmental status with various stakeholders with regular cadence, Bachelors degree in business, computer science, finance or similar discipline, 2+ years of experience managing a CRM or related system, Demonstrable experience in technical management, advertising, marketing or business operations, Ability to establish and manage your business/product to a set of key metrics and goals, Strong understanding of CRM principles and methodologies, Ability to work well with a variety of people ranging in various technical levels, Track record of complex and creative problem-solving, and the desire to create and build new businesses, At least one Salesforce.com Administration, Consultant, or Developer certification, Deepen your understanding of Accentures capabilities and the clients business to enable you to bring innovative ideas to help the client improve performance, Ability to sell Salesforce projects and support sales teams with Salesforce knowledge, Proven track record in delivery Salesforce projects (3+ years of experience), Interest in being part of growing Accentures Salesforce practice, Providing global day-to-day end user support, Driving end user adoption, value, and ROI, Help to deliver timely, accurate and actionable business information, Developing business intelligence reports and/or dashboards to track items such as pipeline/forecasts, trends and growth, Developing and conducting training sessions and updating training materials, Manage special projects as assigned. Keep in mind to include only what is necessary. Skills : Project Development, Troubleshooting. Demonstrated mastery of customer service call script within specified time-frames. Formulated and enforced Service Center policies, procedures and quality assurance measures. Builds validations for data and processes to manage and monitor system usage and adoption, Defines and performs data integrity reviews, trending, and recommendations, Provides ad-oc reporting for sales and management through Salesforce.com. Responsible for developing new product offerings for CRM, including the methodology for Fortune 1000 companies. Jr. Programmer/QA Test Engineer 1989-1990. Motivated and supervised an outbound CRM call center staff of 50. Exact Target and Marketo), Working knowledge of Excel, HTML and CSS required, Familiarity with Adobe Photoshop, Dreamweaver, and email QA tools, Knowledge of email best practices including subject lines, messaging, segmentation, list management, deliverability and CAN-SPAM/anti-spam laws, Strong understanding of quantitative data analysis and an analytical mindset strongly preferred, Excellent written and verbal communication, project management, and problem solving skills, Expertise in data-driven marketing and customer segmentation, Proven track record of creating campaigns that drive conversions and minimize churn, Ability to learn quickly, especially new tools and techniques, Self directed, proactive, highly detailed-oriented, results driven, ability to multitask in fast paced and ambiguous environment, Ability to prioritize and work on multiple projects in a deadline driven environment, Ability to build effective relationships within team & with cross functional partners & vendors, Maintain safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concerns, Performs all duties as assigned and adheres to TEAMs Core Values of, Safety First / Quality Always In everything we do, Integrity Uncompromising standards of integrity and ethical conduct, Service Leadership Leading Service Quality, professionalism and responsiveness, Innovation Supports continuous growth and improvement, Pride and Respect For our customers, for each other and for all our stakeholders, Teamwork Global teamwork and collaboration, Bachelor's degree in Information Technology, Business, or other related field, Strong knowledge of sales and marketing processes and workflow, In-depth understanding of the capabilities and constraints of Salesforce.com, Pardot and CPQ (Configured Price Quote) skills preferred, Certified Salesforce Administrator (ADM-201) preferred, Effectively develops and implements CRM strategies, plans and tactics that enable robust and targeted analytics and reporting critical for effective and timely business decisions, Stays abreast of internal as external developments and trends, Leads detail users requirements, analysis as synthesis, Develops the overall local CRM system, prepares plan with specific projects, timelines, objectives, cooperation with other functions, communication plan, Supports SSd director by setting CRM rules and prepares their fluent analysis and evaluation, reports results, Analyses and prepares, communicates and re-analyses CRM data for excellence in brand and resources planning, Effectively oversees and manages CRM projects and deployments to ensure business objectives and needs are met in a timely, efficient and cost-effective manner, Plays the lead role in recommending, scheduling and coordinating CRM systems and data improvements, patches, upgrades and/or purchases, Plays a lead role in development of design specifications for CRM upgrades, Coordinates CRM systems configurations, installations and CRM data migration, Provides effective and timely CRM user training and support, Plans, provides and analyses results of all necessary staff trainings in field force as in office based functions, Effectively collaborates and communicates cross-functionally, Initiate and/or identify innovative opportunities for continuous improvement and/or competitive advantage to the business, Adhere to Roche Corporate principles, policies and practices, In the case of Market Research/Patient Support Program, the employee works in line with all internal rules and all applicable regulations, Oversee the planning, design, development, launch, and ongoing operations of enterprise-level IT business solutions for customer-facing internal and external sales teams, marketing and support functions, Lead a team of systems administrators, developers and operations support staff, Interface with business executives across the company to identify scope, prioritize, and deliver CRM focused technology initiatives, including developing business cases and strategic roadmaps, Responsible for assessing current issues and proposing solutions that balance cost with business benefits, Maximize the business value of business system investments, Focus on CRM applications, including sales, quoting and order management, marketing automation and the integration of CRM data across the enterprise, Set strategy, ensure positive vendor and customer relationships, and direct, guide and mentor staff work activities, Plan, schedule, and direct all aspects of requirements, functional design, technical design, development, testing, deployment, user training, and change management for CRM projects and initiatives, Collaborate with project management and IT infrastructure and network operations on projects to develop project plans, assign resources, execute production release plans, and oversee post go-live production support processes, Oversee in-depth system testing and deployment activities, including end-user acceptance testing, for modified and new systems, and other post-implementation user support activities Define and manage business applications support processes, measures business operations support metrics/SLAs and proactively partner with business owners and technical teams, Set and lead forward looking, innovative and productivity-enhancing actions.