Coordinated with lenders, staff and title companies to resolve outstanding items. PERIODICALLY PERFORMS DUTIES OF THE CUSTOMER OPERATIONS AGENT ASSISTANT AS OVERFLOW DEMANDS, ASSIST TEAM LEADERS BY PROVIDING WEEKLY UTILIZATION REPORTING AND ANALYSIS OF CONTRA DOLLARS, OTHER DUTIES AND ADMINISTRATIVE ACTIVITIES AS ASSIGNED, Excellent verbal and written communication skills both in English, Microsoft Office skills (Word, Excel, and PowerPoint), Ability to multi-task and prioritize on a daily basis, Energetic, self-motivated and positive attitude, Meaningful projects that you drive and own, Mentorship and support from working professionals, Collaboration with experienced professionals to solve current challenges, Social and networking opportunities with interns across the U.S, Career and personal development workshops, Learning opportunities with Maxims CEO and other executives, Company sponsorship to participate in sports leagues, community activities, and races, The opportunity to present your project work to all Maxim employees at an Intern Symposium event near the end of the summer. And if youre looking for a job, here are the five top employers hiring now: Zippia allows you to choose from different easy-to-use Operations Analyst templates, and provides you with expert advice. Century Distribution Systems Customer Operations Analyst salaries - 2 salaries reported. . Let's find out what skills a business operations analyst actually needs in order to be successful in the workplace. Analyze & resolve escalated concerns due to system concern, power flow, equipment/repair issues and MPSC Complaints. On top Operations Analyst resumes, skills like Data Analysis . Today we power billions of conversations . Edited field operations reports, performed data entry and maintained integrity of inventory database. This is a real resume for a Operations Analyst in Bear, Delaware with experience working for such companies as Bny Mellon, Bank Of New York, Pfpc Affiliate Of Pnc. Reviewed loan modification decision for completeness and accuracy, file review included documents review, income calculations and coding. Objective : To obtain a Customer Operations Specialist position in a customer-focused organization where I can contribute to the firm, build on my previous experience, and expand my professional growth. Operations Analyst for DTE Complaint Management part of Distribution Operations. Performed general maintenance, tasks, troubleshoot and repair computer systems and peripheral equipment located throughout the organization. Identifies areas for improvement and with leadership, peers, or others implements initiatives improving overall capability and efficiency. Knowledge and experience of SAS preferred, Strong SQL skills and experience in combining multiple data sources in order to deliver analysis. Ability to lead and work collaboratively with internal-external partners to achieve desired results. Used Microsoft Office, One note, and worked at coordination with 3rd level technical support to fix errors within accounts or at a program level. Generated various performance reports for internal and external groups. Prepare operating plans and budgets: Direct responsibility for preparing the annual budget and quarterly forecasts for Customer Operations. Learned new processes and helped develop and utilize the ALB and CLS program within COS. Used 2nd Level technical support for Mastercard Connect services and programs. Customer Operations Analyst. - Select from thousands of pre-written bullet points. Develop and manage talent and have a production ready successor for all leadership positions, Lead a culture that results in 75% associate engagement based upon annual Fiserv survey, Demonstrate innovative thinking and thought leadership by developing departmental strategy that links to overall division strategic direction. ROLE MANDATE: SmartProcure/Coupa is an application used bank wide for internal employees used to log expenses, supplier invoices, purchases etc. Vendor Management. Help us improve CareerBuilder by providing feedback about this job: Report this job Job ID: 2307741883. Skills : Operating Systems, Salesforce, Account Management, Citrix, DMS 500, Avaya, Simens, Lotus Notes, CSG. Assumed role of SalesForce reporting specialist within the Operations reporting team. Provided leadership and design concepts for modification to registration process in CRM to streamline registration process and deliver membership based rates. Participated as key member of division, analyzing and reporting various metrics, increasing efficiency and improving operational business processes. 22 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Question Description. Ability to balance independent tasks / goals while contributing to team goals and collaborating with other team members, Provides operational support through business process review, analytics and business intelligence reporting, Analyze & document business processes and workflows, Collaborate cross functionally to identify process gaps and generate recommendations for process improvements, Build presentations and compile business cases in support of process improvements and new initiatives, Provide business intelligence reporting in support of wholesale operations initiatives, Track and report on spend against budget for customer driven costs, Provide operational support and analysis for the B2B Operations Team through business process review and business intelligence reporting, Serve as the business liaison between Clarks, certain third party service providers and our wholesale customers, providing operational support and representing Clarks, Responsibilities in some cases include retaining ownership & managing processes, Responsible for presenting and managing a process, around contracts and agreements with our customers, Knowledge of Specific Process Related Working knowledge of an organization, 2-3 years successful experience in an Analyst capacity, Experience with enterprise business intelligence tools, Experience developing instructional and procedural documentation and presentations, workshops and work sessions, Strong ability to multi-task and support multiple initiatives running concurrently, Strong written & verbal communication skills, Lean / Six Sigma / Kaizen certification is a plus, Must have excellent interpersonal, verbal and written communication skills, Sony Pictures Entertainment is an equal opportunity employer. Skills : Project Management, Telecommunications, Customer Service, Excel. Administered and performed vulnerability patching for a small group of windows servers used primarily for OCR recognition of customs documents. The first step to writing a solid resume or CV is to make sure you have keywords from the job description in your document. . Customer Service Analyst Resume Examples & Samples. Previous management experience required, Demonstrated ability build and maintain strong business relationships, internally and externally, Excellent verbal and written communication skills. Developed training curriculum for internal associates as well as customers for proprietary VoIP telephony platform. Implemented Break Away Performance initiative for service excellence by provided daily site level feedback for mortgage lending customer service. Learn Financial Modeling in Excel that will allow you to participate in due diligence, strategy or turn around projects Master advanced SQL database coding w/ MySQL Workbench. A Customer Success Operations (CS Ops) Manager provides tactical support to the CS team by helping it improve its efficiency and KPIs. order trends by customer, by product, by inventory level, etc. Helped to develop and implement working solutions to customer business requirements. If you are a grammar nut, all the better! Take responsibility to keep up to date with changing regulations and policies, Sourcing of VoC data from multiple sources (i.e OL, Foresee, Tealeaf, Chat) and distilling information into actionable strategic insights, Leverage tracking and measurement impacts of insights to drive business goals, Present insights to appropriate teams, drive implementation dates and track performance improvement post implementation, Self manage all research/testing projects as assigned in requested timeline, Other duties as assigned, including analysis of usability testing research and/or quantitative data sets, 3-5 years of relevant experience in qualitative research and analysis, or similar role in a professional environment, Exhibit strong problem solving, analytical, and critical thinking skills with the ability to make sound recommendations and decisions based on data and prior experience, Ability to quickly learn and adapt in a fast-paced, highly interactive environment, Proficient in Microsoft Word, Power Point, Excel, and Outlook, Assist in client planning and communication on strategic direction, Demonstrate leadership skills and the ability to manage or mentor others, Demonstrate success in working with complex strategic clients/initiatives, Good Communication skills (written and oral), Understanding of both qualitative and quantitative research methodologies, Customer behavior analysis, preferably in an ecommerce capacity, Design, develop, and analyze GEICO's many ongoing and ad-hoc customer surveys, Help manage the data and reporting of surveys, Respond to unique business opportunities by analyzing existing feedback or developing new feedback sources, Conduct third-party research to identify and apply best practices to survey methodology and analysis, Communicate research findings to the organization through presentations, newsletters, dashboards, and executive summaries, Present analysis to stakeholders, including regional audiences, Assess the performance of, and identify discrepancies within, complex survey processes to ensure continuity in feedback collection, A Bachelor's degree with minimum GPA of 3.0, Sociology, psychology, business, math, finance, market research, or a related field preferred, Strong skills in data management, analysis, and problem-solving, Experience designing and analyzing complex business processes, Experience conducting and analyzing customer satisfaction data and knowledge of survey methodology, Background in psychology, sociology, marketing research, or similar field desired, Strong organizational and project management skills, Attention to detail and drive to provide high quality results, Intellectual curiosity and ability to learn quickly, High level of written and verbal communication skills, You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool, On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena, Thriving in a fast-paced support environment, you'll work with our customers and solve their complex technical problems, related to Informatica's flagship products like Power Center, Data Quality, Data Services, Rev and Big Data and its peripheries like various databases along with different Operating Systems etc, Constructively work together as a team, sharing ideas, A high degree of analytical and problem solving abilities, A natural leader who strives for excellence and is known for his/her prodigious technical ability, Possess good communication and customer-relationship skills - responsiveness, sensitivity, diplomacy, Comfortable working both independently and collaboratively, Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges, Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations, Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue, Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term, Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience, Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles, Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools, Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. In the absence of a degree eleven years of related experience is required, Primary residence must be within a reasonable distance of designated headquarters and within 40 minutes of an operating center in the zone(s) for which employee is responsible, Emergency response for gas and electric 24 hours a day, 7 days a week, Coordinate with 3rd party VMI partner on communication of information to manage store-level execution, maintaining cost per unit (CPU) KPIs for each assigned account, Actively add, change and remove customer information within core systems, Participate in system testing relating to Customer Master, Preform ad-hoc troubleshooting relating to system synchronization and data feeds, Key Retail accounts operations and business requirements, Retail Operations systems and processes (eVMI, ESPF, i2, JDE/One World, Business Objects), Business Software (Excel, Word, PowerPoint, Access, Visio), VMI & Merchandising Best Practices (Order timeliness, SLAs, Optimization), Provide leadership in a virtual, multiple function environment that provides service to customers across the entire AEP service territory. $57,071 / yr. HubSpot Customer Operations Analyst salaries - 2 salaries reported. No need to think about design details. Regularly updated electronic library with the most recent test specifications and standards. SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link. Work is reviewed for soundness of judgment, overall adequacy and accuracy, BA/BS or equivalent experience required. Skills : Neilson/IRI, Microsoft Office, Communication Skills. Maintain superior customer service interaction with clients and business partners. Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. Please reach out if you are interested or have Developed new routing strategies for 15 trucking operations to significantly improve productivity and customer service while improving driver moral. At 123.ie we empower our customers to make a difference in their lives. Create a Resume in Minutes with Professional Resume Templates. Joining professional associations and working in event planning are other routes to expand networking opportunities. WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Provided business partners with resolutions, insight, and recommendations relating to contract compliance enforcement and pharmacy operations provider manuals. Utilized the SalesForce system processing month-end financial reporting. Do well and you may be offered a full-time offer with Maxim upon graduation! Integrity360 is offering the opportunity to fast track your career in Cyber Security. Willing to travel domestically and internationally as needed and requested, Project management big picture thinker in cross-functional environment, Experience with change management & streamlining processes while dealing with ambiguity, Strong communicator with excellent influencing & negotiation skills, Expertise in Excel, PowerPoint and Word (Visio recommended & Salesforce preferred), Experience presenting to and working with senior leaders; has the gravitas to push back regardless of who is pushing. Overall adequacy and accuracy, BA/BS or equivalent experience required, Demonstrated ability and. By helping it improve its efficiency and KPIs performed vulnerability patching for a small group of windows servers used for. Improve CareerBuilder by providing feedback about this job: Report this job: Report this job job:. 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