This seems to be for on-site Exchange servers, as per OP this is a pure 365 (cloud) solution. Over the past 5-10 years it probably has occurred about 5-10 times. Once it finds the Autodiscover service, the Outlook client will connect to the Client Access services on the first Mailbox server it finds. Then outlook is NOT connecting using modern auth. In Outlook 213, go to File tab > Info >
Make sure yourregistry keysare set AND youhave the right file versions and Office 2013 patches. 802.1x : Not Enforced
See the attached file for the list of urls. ; Enter your email address To scan email messages that are on an email server, you must use antivirus software that was developed to scan incoming and outgoing email. Windows Driver Selection is Packet Filter Based. 1. I reached a point where I am down to 2 users left with this issue and our help desk has been pushing outOutlook 2016 which has Modern Auth on by default. Was the profile configurable on any other machine ? - edited When AutoDiscover was successful, then the next step is to check whether the correct URL has been set for the OOF URL property. I was never able to put my finger on it, nor was MS for that matter which is sad! To set up your Outlook client, you need your Amazon WorkMail email address and password. you saved your credentials. Prior to the case, it was Route Based. Thanks Jamille. O365 One-Click configuration is enabled. Required fields are marked *. Outlook 2016 and above versions allow adding a Microsoft 365 account using the Autodiscover feature for direct account addition through installed CNAME records and domain hosting firm configurations. I was happy to find a Microsoft
Then out of the blue after we forced a password change this issue occured. It is also not uncommon to log on to an Exchange mailbox with different credentials than your domain joined computer. This is a list of Hypertext Transfer Protocol (HTTP) response status codes. We have an Exchange 2010 DAG running and there the authentication mode is set to basic: Our external clients (Mac and Outlook 2007; 2010; 2013; 2016) are connected over a TMG 2010 Sever, where the authentication mode also is set to basic. Also, more configurations were needed to use the latest features available in Outlook 2003. Your the first to say this. like: exchange.server.com (something like the entry you made when adding the exchange account), user can be just david of or in my case dtd\david. It is configurable on machines with the Click to Run installation, but it cant be activated because she is an E1 User. This solved my problem. 5. Outlook mailboxes grow as users create and receive items. 09:28 PM. If for any reason my ad password becomes invalid, outlook requests the login information every time outlook is opened. By using either configuration method, you can, for example, modify the list of file types that are blocked in email messages. How should you create and store a backup of your existing installation? Your automatic reply settings cannot be displayed, The Autodiscover Service and Outlook Providers, Automatic Replies (OOF) with exceptions; Dont reply to everyone, Automatic Replies (OOF) enabled but it is not replying, Cannot turn off the Out of Office Assistant / Automatic Replies, Enable Automatic Replies for another user or additional mailbox, Moving or making Automatic Replies (OOF) stand out more, Folder sorting order in Shared Mailbox changes back randomly, How to install and run the New Outlook and Classic Outlook side by side, Navigation Pane is on the left instead of bottom of the Folder List, Where did it go? For additional Cached Exchange Mode planning considerations, see Plan and configure Cached Exchange Mode in Outlook 2016 for Windows. So that tells me that MS SARA was also wiping something out in the windows profile as 9 times out of 10 I used sara it would work. I have an Exch 2016 recently migrated from 2010 and the Troublesome Outlook is 2016 with 2 exch mailbox accounts and 2 E3 accounts (each a different domain). This is an unsupported configuration and your Exchange administrator needs to correct this. If you are deploying a volume-licensed version of Office that uses Windows Installer (MSI), the Office Customization Tool (OCT) enables you to migrate users' current settings and make other customizations. The Autodiscover namespace, autodiscover.contoso.com, as well as, the internal SCP records resolve to the CAS2013 infrastructure located in Site1. According to users, the problem was caused by Autodiscover service and its .xml file. Mar 21 2018 Only if Autodiscover fails will you be 802.1X auth credential : Machine or user credential
I am afraid issue lies in the on-premises AD user's side, if you create a totally new cloud user in O365 portal, then assign a license for that user, in theory there would be no issue. Outlook 2016 and above versions allow adding a Microsoft 365 account using the Autodiscover feature for direct account addition through installed CNAME records and domain hosting firm configurations. Change domain.tld with your domain name. select the Exchange account, and then click
This appears to be a common problem, or if rare the Zscaler name keeps coming up in association with this problem. -If applicable, is this happening when your vpn client is connected? If it is different, then you have to change the name and restart the application. When you set up a mobile device, the AutoDiscover feature will find the name of your Exchange server and mailbox, and configure Outlook for you. We have the FQDNs for our different VPN gateways in the bypass section of the app profile. As i am connecting to a multi-tenant exchange server, the email address that is used to share the calendar is not the exchange domain name. It was confusing for the new users and got completely out of hand in large and complex environments with many Exchange servers. My domain is [removed by moderator to protect your privacy] The Add Account function in Outlook 2016 wont Therefore, to configure an internal DNS you need: With all this in place, all that you have to do is create a CNAME resource record to hide the implementation details of your network from the clients. Once logged on, type the OOF URL in the Address Bar. the weird thing is that its asking for credential to a user for a different user like. The DNS entry is still there but outlook is looking for remote.domain.com and the cert displays autodiscover.domain.com. I would back up the mailbox, migrate back to on-prem or trash it and then re-migrate it back up to O365. For more information, see. the authentication method among Basic Authentication, NTLM Authentication and Negotiate Authentication. To scan email messages that are on the Exchange Server, use an antivirus software program that works with Exchange. Start with Managing Office 365 endpoints to understand our recommendations for managing network connectivity using this data. Please, Microsoft, hire a dumb end user like me to write the help texts on this forum. I appreciate all of the info! These attack, YAML is a human-readable data serialization format. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The DNS entry is still there but outlook is looking for remote.domain.com and the cert displays autodiscover.domain.com. -have you added your vpns ip address or domain name to the VPN Gateway bypass section with the app profile? Only if Autodiscover fails will you be This compressed version of the .ost is up to 40% smaller than the size of the .ost files that were created in earlier versions of Outlook. Policy>URL & Cloud App Conrtrol>Advanced Policy Settings>Scroll down to the bottom under Office 365 Configuration. We are running a Exchange 2019 server in hybrid with Exchange Online. I have managed to resolve my shared calendar issue. Point the autodiscover.domain.com to Exchange 2016 server. An account that is on-premises cannot have "Send As" permissions for an account that is connected to Exchange Online. We recommend this in case an unwanted message reaches your email client because antivirus software on the email server failed to identify it. You could take a pcap to try and hunt down the url, or you can add all off the O365 urls (60+) to the ssl exemption list. This autodiscover.xml file contains all the configuration information. If you have two versions of Outlook installed on the same computer, you can't run them at the same time. I appreciate you logging your experiences here, it is unfortunate but I am glad to see we are not the only ones who have experienced this problem. This means your client is attempting to connect with Legacy/Basic Auth, instead of modern auth. Has anyone actually figured this out? The issue that caused this was Outlook2013stuck on legacy AUTH and not using Modern Auth. We are aware of networking issue at Microsoft end that may be preventing some users from accessing Microsoft applications. Next, it examines the users email address to get the configuration info. You should also note that if the certificate displays multiple names, then try and enter each name at least once. :(, Outlook 2016 won't Autodiscover with Modern Authentication for ONE user. tries this and needs to clean up more. With Outlook running, expand the Notification Area in the bottom right corner so that the Outlook icon becomes visible. Name (Host) autodiscover.domain.tld. This issue could be caused by numerous reasons. I ran theincredibly helpful Office CATand this pointed me in the right direction. So. This meant that administrators had to know the name of the Exchange server to configure Outlook. The Outlook Anywhere feature allows you to access your Exchange account remotely from the Internet when you are working outside your organization's firewall. You cannot deploy AutoArchive-based retention settings through Outlook by using Group Policy. ClickStart, clickControl Panel, and then clickCredential Manager. In the RCA select the Office 365 tab and check Outlook Autodiscover in the Microsoft Office Outlook Connectivity Tests section. This information is required to connect to the mailbox. THis part took about 10 to 15 min just had to let it sit and monitor it. Prior to the case, it was Route Based. They wanted me to start using that profile and I did not want to set things up again as I am a software developer and in the middle of a critical project. To use the integration, each Outlook user needs No matter which password was entered it continued to prompt. Outlook clients and ActiveSync clients (on initial configuration) will submit Autodiscover requests to the CAS2013 infrastructure and retrieve configuration settings based on their mailboxs location. I format my computer, and installed everything from the scratch, even I have a licensed office, I used the remove tool to uninstall, and installed one month 365 trial, still nothing. Enter email address, user account and password, enter the verification code and click Perform Test.. Multi-CDN: An advanced use case for CNAME. To verify this, please switch to a stable network environment and then check if this issue
Other users set up exactly the same way as her do not have this problem on this PC. Is that effects the MFA? You have options for when and how you install Outlook. Change domain.tld with your domain name. 2. Before your password changed,
For example, you can define new Microsoft Exchange servers or customize new features. Create the following registry key in order to force Outlook to use the newer authentication method for web services, such as EWS and Autodiscover. It uses the domain name in your email address to find the server. For more information, see Messaging records management in Exchange Server. It first tries to go to your domain realm (ie: domain.com) to get mailbox information. When the prompt dialog appears, I just cancel it. With Basic Authentication, the password is sent
For more information, see Office 2016 in RDSH and VDI Deployments and Dealing with Outlook search in non-persistent environments. If so, split or full tunnel? Cached Exchange Mode creates a local copy of users' mailboxes. One solution is to simply add each domain to your UC / To compete within the industry, youll need to, Your email address will not be published. Although different organizations' configurations may differ slightly, this issue typically occurs because the organization's Autodiscover Domain Name System (DNS) records are configured incorrectly. Outlook will then go to autodiscover.domain.com for information which hopefully you have set up.
The basic auth prompt you referred to above, I have already tried that. Email is hosted by Office 365 and not on-prem. 08:14 PM Below is a list of the most common reasons for this problem: Outlook is configured to prompt you for credentials. https://support.microsoft.com/en-us/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under
Please Microsoft, pay attention to your users and fix your buggy software. Interesting comment above about changing Tunnel 2.0 config from DTLS to TLS. The computer on which you install the connector must be in a domain that has a trust relationship with the domain that hosts your Exchange server. You may
4. We have no shortage of user complaints about Outlook (and Skype) prompting
Configure the computer to allow it to access the Intune service through firewalls and proxy servers over ports 80 and 443. Forwarding Profile Action for ZIA is configured as pictured below: I would set the VPN Trusted Network & Off Trusted Network to Tunnel as well, and make sure Packet-Filter Based is selected. When multiple users share the same computer, use Windows logon features on the computer's operating system to manage user logon verification. Based on the FQDNs that are used by the Outlook clients in the preceding figure, you would have to associate the following SPNs with the ASA credential that is used by the Mailbox servers running Client Access services in ADSite 1: http/mail.corp.tailspintoys.com; http/autodiscover.corp.tailspintoys.com Does the user is able to login from OWa ? For example, Outlook that's included in Microsoft 365 Apps for enterprise uses Click-to-Run. Please make sure you have set the server settings correctly. You can customize Outlook to optimize the experience for remote and roaming users and to set up Outlook for multiple users on the same computer. A successful AutoDiscover detection result. any idea what could be wrong causing this prompt? He or she can find more information about how to do so in the Exchange Administrator information section below. You can buy me a beer if you are ever in Manchester! Outlook will then collect profile information in XML format. Im pretty sure that the server is available since I can still send and receive emails. TTL 900. It automatically discovers which Exchange server holds a users mailbox and configures the Outlook client to connect to that server. Outlook also helps prevent the receipt of email messages from deceptive users by warning about suspicious domain names in email addresses. In case it is unable to get the information in any of these steps, it reports an error. Unbelievable. AutoConfig Version : 1
Please remember to
All I'm saying is after many years this is still tedious! When Outlook tries to contact the Autodiscover service on the Exchange server with the Client Access Server (CAS) role, it can use several different methods to reach the service, depending on the client-server topology. This solved my problem. Name (Host) autodiscover.domain.tld. Mike, can you share what hotfixes you are talking about? Sharing best practices for building any app with .NET. Type : Wired LAN
Account Settings > Account Settings. The problem occurs in different versions of Outlook (2019/2016/365) and Windows (there was a problem in both Windows 7/8.1 and Windows 10/11). Enter email address, user account and password, enter the verification code and click Perform Test.. Multi-CDN: An advanced use case for CNAME. In these cases you may need to manually configure each device with the server name, or, look into a different autodiscover method. Thanks for the discussion here. This issue usually happens when Outlook Anywhere has been enabled but AutoDiscover hasn't been configured properly for your domain or hasn't been published at all. Outlook helps protect against issues that are created by phishing email messages and deceptive domain names. While this is not an exhaustive list, given the dynamic nature of the autodiscover.xml file, it sure gives you an idea of the kind of information it holds. Since it simplifies the configuration process greatly, Microsoft has made it an integral part of all Outlook clients, so if you have Outlook 2016 or later versions, you cant manually configure the settings and must use autodiscover. If no mail profile exists however, like in the case of a newly imaged PC, Outlook 2016 prompts the end user with the Add Account wizard, and when it gets
Outlook provides cryptographic features for sending and receiving security-enhanced email messages over the Internet or intranet. Even so, it seems like we still need to bypass URL and or IP ranges manually. Hold the CTRL button and right click on the Outlook icon. Thanks for the discussion here. Being asked to re-enter passwords is a lot of bull. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As far as I remember we configured
I also have a machine with Outlook 2016 and the 2 exchange mailboxes which works fine. To check this, look for the OOF URL on the Results tab in the Test E-mail AutoConfiguration dialog. You should use that one during login in Outlook. Outlook 2010 and 2013 both setup new mail profiles without a problem. URL has not been added to the bypass list. This issue is only reproducible with Outlook 2016. Essentially, what this means is that users can use a simple URL like mail.domain.com instead of mail.hostname.domain.com. Outlook can automatically create a new Outlook profile by using the Autodiscover Outlook helps protect against issues that are created by phishing email messages and deceptive domain names. Today we began enforcing multi-factor auth through the classic Azure portalbecause even when you turn on MFA, your users can still use 'Legacy Auth'. Now, I am frequently asked for
1. Try again later. I chose to do redo the Windows Profile it was faster to do this than sitting for 15min for MS SARA to possibly fix it. you set this new profile as the default for Outlook the next time you open it. Using Server 2012 R2 (all Updates so far). Based on the FQDNs that are used by the Outlook clients in the preceding figure, you would have to associate the following SPNs with the ASA credential that is used by the Mailbox servers running Client Access services in ADSite 1: http/mail.corp.tailspintoys.com; http/autodiscover.corp.tailspintoys.com
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