We did so via an online form on the Dell Support website and received a call-back at 11:20 by a member of the German support team. Swollen or bloated batteries are OEM agnostic. I'm in Florida. I email Dell Support the same day. Not quite 2 years, but more then 1 year. Excellent. I continue to site sources on the Dell Community Forum where this is indeed an issue with the 9350. Clearly this is caused by a swollen battery. Pull the battery cable connector towards the battery to disconnect it from its socket. Do a Google search for a lot more information but here is a page to go to for some additional information. XPS 13 swollen battery rant. Touch pad bulging up cause swollen battery. I cannot send my laptop in, as it's my work computer and has sensitive PII due to the nature of my work. 3 people found this helpful. The touchpad doesnt seem elevated, so maybe it is just bad bezel fit? It required replacing the battery, and repairing the motherboard. Read more. I recently changed the battery on my XPS 15 9560. #SwollenBatteryThis is a known issue across several Dell models, and I noticed it after my warranty expired. Which is better for my usage case? I am one of the founders of Notebookcheck, which I dedicated myself with after my studies at the Vienna Technical University were completed. Buy Dentsing JD25G / 90V7W Battery for Dell XPS13 XPS 13 9343 9350 1708 Dell XPS13D-9343-1708 0N7T6 (JD25G/52Wh): . MA. I haven't seen people complain about battery swelling in the 9xx0 series, but I don't think they've been around long enough for batteries to swell. 13. Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. It comes in 2 variants 11.4V and 11.1V and both are inter-changeable and compatible with Dell Inspiron 15. An Amazon search reveals that replacement XPS 13 batteries can cost as little as US$29.99, although we would recommend buying one from directly from Dell or an authorised repair shop where. In the case of Dell there is no room for any eventual swelling so battery ends up buggering up your 2000 USD laptop. After much back and forth, the representative took our telephone number and assured us that the earliest service appointment would be the following Monday, December 24. XPS 13 swollen battery rant. iFixit replacement battery purchased 2020-04-14 and worked fine initially. However, please keep in mind that the company may struggle to meet this around the holiday season or if it lacks the necessary parts for older machines. I just got this new dell XPS 13 5 day ago and now I just note that my laptop have bulge like in picture.I just want to know it is a new design or my battery Swollen?Please help. I email Dell Support the same day. Home Depot, Lowes, Staples and others have a battery disposal program. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Dell XPS 13 (9370) Swollen Battery Swapping 1,476 views Sep 7, 2020 Here is the video I would like to share with you that I replace the swollen battery from Dell XPS 13 (9370). Some facts about Dell based on my experience: I purchased a Dell XPS 13 9350 in September 2016 ($1700). >despite the fact that I have a 5 year-in-home service extended warranty. After walking me through hardware testing, driver updates, a BIOS update, and even a windows reinstall they finally sent a technician to replace the touchpad. I removed the battery and was running on AC power due to safety concerns over the swollen battery. The swollen battery ruined the motherboard even though I removed the battery. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Interestingly, the Dell representative stated that a trackpad issue would have been an out of warranty repair. This is just a short video of me fixing my Dell XPS 15 9550 swollen battery. >I keep the laptop plugged into a Dell thunderbolt TB 16 docking station 24/7. By 13:20 the technician had finished his repair, with the trackpad and top case returning to their original states once the battery had been replaced. Using a Torx T5 screwdriver, remove the ten screws that secure the base cover to the palm-rest assembly. Dell claims that this is not a known issue on the 9560 and therefore refuses to provide in-home service to fix the problem despite the fact that I have a 5 year-in-home service extended warranty. Step 3 If the connector is stubborn, push a little at one side, then the other, to "walk" it out of its socket. To my knowledge, only the XPS 15 9550 has received a temporary recall, though other XPS models suffer from the same dangerous problem. NNF1C Laptop Battery for Dell XPS 13 2 in 1 9365 XPS 13 9365 2-in-1 2017 XPS 13-9365-D1605TS D1805TS D2805TS D3605TS D3805TS D4605TS Series HMPFH 0NNF1C NP0V3 0HMPFH P71G P71G001 7.6V 46WH . Dell XPS 17 9700 Battery Drain secretly solved via an Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. Dell said too bad, though its a safety issue.Her. The computer is only 1 year 4 months old;the battery has been expanding for some time now (the trackpad became hard to click a few months ago), and now it is visibly raised above the level of the rest of the computer. In examining the swollen old battery, I determined that swelling was caused by air trapped inside the black battery pack cover. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They claim swollen is almost the new normal for the new flat batteries and not a safety issue. The phone number to spare parts is 1-800-372-3355 and be sure to give them your service tag number. You can set this in BIOS; with Dell Command | Power Manager it can be changed without rebooting. YKKap Venato D30 Venato D30 4SIMPLE . The real reason: That model is 18 months old, and we see our computers and disposable, so we won't fix it and hope you buy a new Dell. Dell XPS 13 9360 Battery. Found the internet! For your safety, discharge your battery below 25% before disassembling your device. Dell's recommendation is that I pay for someone to do the data recovery on my own (which is really only getting an Outlook PST exported and a few files under Documents since everything else is saved in cloud storage). Dell XPS 13 detected it as a 3rd party battery and . Unscrew and remove Bottom Base (1 X 1.6mm x 6mm) (8 x M2 x 3mm ). Anyway, got replacement instructions on iFix, installed this battery, and the laptop is working perfectly. I will stay far far away from the 93xx line in the future. Mako Driver Kit - 64 Precision Bits. We started the repair process by contacting Dell Support on December 21, 2018, a Friday, at around 09:00. In short, we were pleasantly surprised at how quickly and competently Dell fixed ourXPS 13 9350, despite it being around Christmas. That way it would affect the battery less. If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. Suggest you replace AC adapter. I am surprised that Dell think this is OK for a premium laptop. Get it as soon as Wed, Oct 19. On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. My battery in my 9550 is 18 months old, out of its initial warranty and has the same issues. Anecdotally, the technician who repaired our device confirmed being called out to numerous identical repairs. Clearly, these had pressed against the top case, forcing one side of the trackpad upwards, which gradually made the left-hand side of the trackpad harder and harder to activate. Or have a custom setting so that it only charges up to 80% to keep the battery healthy. I December, the touchpad started acting erratically so I called tech support. A representative offered December 27 as the earliest repair date, which we postponed until January 2. Any device with a Li-ion battery can suffer a similar fate to our XPS 13 9350. I did some searching on Google and forums and could not locate any discussion on these particular models, but it still has me pretty worried. I purchased a Dell XPS 13 9350 in September 2016 ($1700) On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. The Dell XPS 13 2 in 1 review will show that this no longer has to be the . Dell seemed to take no interest in this safety concern and wanted me to pay approximately $170 (including shipping) to replace a faulty battery. Check that warranty, the battery is most likely excluded. Disconnect and remove Battery. All costs were borne by the editor too. 4.4 out of 5 stars 291. Incidentally, the technician services Dell and Acer products. Owners of Dell XPS 13 Plus (9320), what has been your experience with it? I got my XPS 15 around Aug 2017 I can't remember exactly though. I currently plan to remove the battery and work plugged in. Did you manage to get any feedback or support from Dell? Step 6 Battery Disconnection. Press question mark to learn the rest of the keyboard shortcuts. By contrast, the XPS 13 9343 received a repairability score of 7. iFixit offers a pictorial guide for replacing the battery should you need to do so. Initially, the previously reliable trackpad had started missing clicks until its whole left-hand side stopped working. This guide shows how to remove and replace the battery for the Dell XPS 13 9300 laptop. J. Simon Leitner,2019-07- 4(Update:2019-07- 4), Dell Inspiron 15 5000 5585 Laptop Review: An Excellent Alternative to Intel, - 746 articles published on Notebookcheck, - 6817 articles published on Notebookcheck, "Lithium-Ion Batteries: Charging Guide for Maximum Endurance". Good luck sending a swollen battery or a laptop containing it to service by courier if you declare it contains a swollen battery, fireproof container or not. a very bad design floor. Last Updated: February 15, 2022. prometheus lighter repair Search Engine Optimization. They breached my data/address and associated my account with someone in California. Indeed, having looked closely at our device, one area of the top case had a slight bulge as if something were pushing against it. There is a message about secret recall of the battery. It has same specs i.e. Hence, we would recommend buying a laptop that you or a qualified technician can repair easily. We would recommend taking steps to prolong battery health when you first receive a machine too. Top 10 LaptopsMultimedia, Budget Multimedia, Gaming, Budget Gaming, Lightweight Gaming, Business, Budget Office, Workstation, Subnotebooks, Ultrabooks, Chromebooks, under 300 USD/Euros, under 500 USD/Euros, 1,000 USD/Euros, for University Students,Best Displays, Top 10 SmartphonesSmartphones, Phablets, 6-inch,Camera Smartphones. Judging from the posts in this forum, this does not seem to be a true statement, and the problem seems rather comparable to the 9550. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. $109.99. That way it would affect the battery less. FREE Shipping by Amazon. 5% coupon applied at checkout Save 5% with coupon. https://www.dell.com/community/XPS/XPS-15-9560-swelling-97wh-battery-6GTPY/td-p/6138359, Part number for the battery is (from https://youtu.be/8TDxMMoLcLE ). Dell XPS 13 9343/9350 Laptop Battery | New / Part Only. Mind they often don't have replacement batteries in stock, even if you'd want to pay. Hi all, just aquired an XPS 13 7390 and a G7 17 7790. Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. I have a swelling battery under a raised trackpad on my 9560. 74Wh and 6-cell. $42.09 $ 42. And bizarrely they sometimes offer refurbs? In short, a swollen or bloated battery should be replaced as a priority. I checked online but looks like the battery is not covered after 1 year. Essentially, you should minimise any unnecessary stress and heat. Dell only offered me paid support for battery replacement since I am 3 months out of my 1 year warranty. It wasn't. Helpful . Dell actually has an advisory about swelling batteries somewhere recently. Build Quality . 5 yr. ago. Dell XPS 13 (9380) (512GB 16GB RAM) at Amazon for $225 Dell XPS 13 price and configuration options We reviewed both the 1080p and 4K versions of the XPS 13. Only issues with the keyboard and USB ports keep this. Close. Every single system of this type (ultralight, with prismatic batteries having no steel shell) is subject to swelling -- whether because of defective manufacture or simple old age. The issues with our Dell XPS 13 9350 were a slow burn. Their justification was that battery swelling was not a continuing problem for the 9560. In the future as soon as I detect any swelling in a battery I'll replace. I had exactly the same problem in my 18 months old XPS 15 9560 a couple of weeks ago. This is a Chinese off-brand battery. Just got a Dell XPS 13 and yesterday I shut the lid as I usually do with laptops to put it into . Dutifully, we received a call on December 24, with the Service Center informing us that it would take until December 26, because of Christmas Day, before Dell could source the necessary replacement parts for our machine. While this is for the XPS 13 9343, the process is the same as it would be for successors like theXPS 13 9350. Can you press it, will it pop into place? It will damage the laptop and is a safety hazard. This XPS is so fancy with its metallic body and all these delicate tiny screws. The Surface Laptop, for instance, received a repairability score of 0, with its battery being difficult and dangerous to replace. Disposable products, willful ignorance with the recall and documented instances of the 9350 having the same issue as the 9550, breaching the personal information on my account and an unsuspecting other user, and inability or unwillingness to make this right is completely disappointing. https://www.parts-people.com/index.php?action=item&id=23830, https://www.parts-people.com/index.php?action=item&id=21119. Over the last few months the left side of the keyboard (near z key) has been swelling up. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In fact the swelling was so bad i have removed it as I thought it dangerous to keep running a current through it in its confined space. And was only offered a paid replacement of the battery. last year. Very. I suspect that is the cause since the battery doesn't discharge often. Then remove it, very carefully, following the online service manual. On 4/10 my Dell XPS 13 9350 motherboard failed. Rome Tech ML1220 CMOS Battery for DELL XPS 15 13 9343 9350 9360 9365 - BIOS RTC ML1220 XPS 13 CMOS Battery Rechargeable Battery with 2 Wire Cable 4.4 out of 5 stars 74 $10.99$10.99 FREE delivery Fri, Nov 4 on $25 of items shipped by Amazon Or fastest delivery Wed, Nov 2 Small Business Related searches dell xps 13 9350 battery If you can't remove it right now, keep it discharged, set 0 or the lowest possible charge level in BIOS or in Dell Command | Power Manager. Starting from the back of the computer, pry up the base cover using your fingertips. You can Google "laptop battery swollen" and read stories from pretty much all manufacturers across the board, not just from Dell alone. Under the main screen, look for the AC adapter type. Samsung is not immune either, lest we forget the Galaxy Note 7 debacle. What's most concerning is that Dell confirmed that the explosion was caused by a battery error but didn't provide any reason for why it might have happened (damage to the laptop or using an. I suspect that is the cause since the battery doesn't discharge often. Not a very long lifespan Dell prides itself on offering an NBD on-site repair service. Will have to look into my legal options. Since I know others with a 9560 have been having this problem, I was wondering if anyone had gotten anywhere with Dell or havefound any reasonable alternative options? Marc Almgren. QC has fallen off a cliff though, . You can use the laptop with only the adapter but yes you will have to buy a new battery. I bought a new Dell laptop directly from Dell in November 2020. My 9370 had the swollen battery issue. Dell maintains they will do nothing but charge me to send my laptop in and have them fix it at my cost. Dell refuses to replace the battery and fix the 9350 models. Free shipping to Ban Under the Advanced screen,. Visually, the trackpad appeared to have dropped into the top case slightly, making it look as if there were a problem with the mechanism itself. Besides new technologies such as electric mobility and environmental technology, I am also interested in architecture and construction engineering. We are not affiliated with Battery University for reference, but it has published extensive data about preserving the health of Li-ion batteries. If the adapter says None or Unknown then it's an issue with the adapter. BIOS screen. User account menu. New battery is good for another 3 years or so. Press J to jump to the feed. u can use the dell power manager and set to custom, If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. Or have a custom setting so that it only charges up to 80% to keep the battery healthy ognnosnim 2 yr. ago I would not use the laptop with a swollen battery. tanium uses japanese exfoliating . A quick Google search demonstrates that this is a common problem in XPS models, due to swelling of the battery. We have written articles on "Lithium-Ion Battery Safety and Care" and "Lithium-Ion Batteries: Charging Guide for Maximum Endurance", but other websites like Battery University are also a good place to start. There have been reports of comparable battery issues in several Apple iPhone 8 handsets, while Dell offered to replace the batteries of out of warranty XPS 15 9550 machines for free as so many were experiencing swollen batteries. Awesome, I was just litterally looking around in my XPS's BIOS settings and saw those options you mentioned. Whats wrong with my laptop and how can I fix it? We also recommend the Dell XPS 13 7390 review. Log In Sign Up. but for the past few months I have been noticing that a charge lasts about half as long as it used to and the battery is swelling quite a bit, pushing up . 396. I keep the laptop plugged into a Dell thunderbolt TB 16 docking station 24/7. 6. Dell XPS 12 9Q33/L221X, and XPS 13 9333 Replacement Battery $84.99 Buy Step 1 Battery Be sure to power off and unplug your device before you begin your repair. Without the battery, the laptop should run off AC power. $39.99. Step 2 Unscrew battery (3 x M2 x 2mm wafer) (1 X 1.6mm x 4mm). For security nerds- Dell and Intel have a live podcast Press J to jump to the feed. If your battery is swollen, take appropriate precautions. Frequently Bought Together. Posted by 5 months ago. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. Primarily AC or Custom with the charge only up to 80% setting? OEM batteries are still available for this model.
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